The Oberoi Group has rolled out an enhanced health and safety program at all Oberoi and Trident hotels. Grounded in the principles of The Oberoi Dharma, with the guest at the heart of everything that this leading hospitality company does, The Oberoi Group stands committed to being an industry leader when it comes to guest and employee safety as the world is confronted with COVID-19. Oberoi and Trident hotels have always been recognized for their immaculate Housekeeping standards, visible to guests from the moment they enter. Guests have been extremely appreciative of the measures the brand is taking for their safety, and the staff across all Oberoi and Trident hotels has also welcomed these initiatives.
“At The Oberoi Group, we have always prioritized the health and safety of our guests and colleagues and have been working relentlessly to welcome guests back at our hotels. It is imperative for us to take extraordinary measures to ensure the wellbeing of our guests, and our people,” says Vikram Oberoi, Managing Director and Chief Executive Officer of The Oberoi Group.
The brand has done a nice job of laying these out on their website so guests can clearly see what is being done within each element of the guest experience. (https://www.oberoihotels.com/safety-and-hygiene/) The Health and Safety standards and procedures will be supervised by dedicated Hygiene & Safety Managers at each hotel, as well as by senior members of the hotel management team. The Oberoi Group has also collaborated with Bureau Veritas, which we have seen others hospitality brands work with that we have featured as they are a world leader in laboratory testing, inspection and certification services to validate and review their program. Bureau Veritas will also undertake various virtual and in person training sessions to supervise the implementation of the Hygiene & Safety Standards at Oberoi and Trident hotels.
“Our stringent health and safety standards are now available on the Oberoi Hotels & Resorts and Trident Hotels websites in their entirety. We hope this will help our guests understand in detail the measures we have implemented for their safety and perhaps others too may find these standards useful. Every effort will be made to ensure our award winning hotels continue to be the safest and most desirable option for our guests and our employees.” he added.
Food and beverage at Oberoi and Trident hotels are prepared under impeccably hygienic environments. Restaurants across Oberoi properties ensure safe distancing with necessary safety precautions without diminishing the dining experience of guests. Guests can also enjoy meals in the comfort and privacy of guest rooms, suites and function rooms. To further support the health and wellbeing of its guests, master chefs across the organization have researched and developed menus comprising of immunity building wellness dishes and drinks, available at each of the hotels. A selection of these dishes and their recipes are also available on the Oberoi Hotels & Resorts and Trident Hotels websites.
Hotels will additionally ensure their fleet of hotel owned and operated cars are thoroughly sanitized before and after each trip. The chauffeurs, like all other staff members, have guest care, safety and wellbeing as their most important priority.
The Oberoi Group has been recognized for providing service, which is intuitive, caring and heart felt. Whilst the sincerity and genuine care from each member of staff will remain undiminished, hotels will use technology to minimize contact, whether it is for guests checking in or checking out of hotels or for dining in the restaurants or in their rooms.
The Oberoi Group continues to support the community in this time of need. Many Oberoi and Trident hotels have been distributing healthy packed meals and essential supplies during the lockdown through government agencies, NGOs and local authorities. These meals and supplies go to those who are struggling to make ends meet, as well as for the brave and courageous hospital staff and other key frontline workers.